Refund policy
Last updated: June 4, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging must be intact
- All accessories and documentation must be included
Non‑Returnable Items
- Final Sale or clearance items (clearly marked on the product page)
- Gift cards
- Items that have been used, installed, or show signs of wear
Return Shipping Cost
We offer free returns for all eligible returns. A prepaid return label will be provided via email. No restocking fees.
How to Start a Return
Email info@luxepresskitchen.com with your order number and reason for return. Do not ship before receiving return authorization.
Return Address
Please ship all returns to:
LuxePressKitchen Returns
7 Bristol St
Islip Terrace, NY 11752
United States
Refund Timing
Once your return is delivered to our facility, we will inspect the item and initiate your refund within 2 business days. The refund will be issued to your original payment method (the same credit card, debit card, or PayPal account used for the purchase). Your financial institution may take an additional 5 to 10 business days to post the credit to your account.
Partial Refunds
May apply if an item is used, damaged by the customer, or missing parts.
Pricing Errors
If a product is listed at an incorrect price due to a system error, we reserve the right to cancel the order and issue a full refund.
Contact Information
Email: info@luxepresskitchen.com
Phone: +1 (631) 716-5571
Address: 7 Bristol St, Islip Terrace, NY 11752, United States
Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time